Cancellation Policy

1. Course Cancellation Policy

Our course cancellation policy is designed to be fair to both students and instructors:

Full Refund Period

• Cancellations within 7 days of enrollment: 100% refund
• No questions asked during this period
• Refund processed within 5-7 business days
• Applies to all course types and price points

Partial Refund Period

• Cancellations 8-14 days after enrollment: 50% refund
• Must not have completed more than 25% of course content
• Refund processed within 7-10 business days
• Certificate eligibility is forfeited

No Refund Period

• Cancellations after 14 days: No refund available
• Exception: Medical emergencies or exceptional circumstances
• Course access remains available until original expiration date
• Future course credits may be considered on a case-by-case basis

2. Subscription Service Cancellations

For ongoing subscription services, the following terms apply:

• Monthly subscriptions: Cancel anytime, effective at the end of current billing cycle
• Annual subscriptions: Cancel within 30 days for prorated refund
• No cancellation fees or penalties
• Access continues until the end of paid period
• Automatic renewal can be disabled in account settings

3. Workshop and Event Cancellations

Live workshops and events have specific cancellation terms:

Student-Initiated Cancellations

• More than 48 hours before event: Full refund
• 24-48 hours before event: 50% refund
• Less than 24 hours before event: No refund, but recording access provided
• Emergency situations considered on individual basis

AI-Beehive-Initiated Cancellations

• Full refund if we cancel the event
• Alternative date offered when possible
• Notification provided at least 24 hours in advance
• Additional compensation for travel expenses in exceptional cases

4. Consultation and Coaching Cancellations

One-on-one services have flexible rescheduling and cancellation options:

• Reschedule without penalty up to 24 hours before appointment
• Cancellations with 24+ hours notice: Full refund or credit
• Cancellations with less than 24 hours notice: 50% charge applies
• No-shows: Full session fee charged
• Emergency situations handled with flexibility

5. How to Cancel

You can cancel your enrollment or subscription through multiple channels:

Online Cancellation

• Log into your account dashboard
• Navigate to "My Enrollments" or "Subscriptions"
• Click "Cancel" next to the relevant item
• Follow the confirmation prompts
• Receive email confirmation within minutes

Email Cancellation

• Send cancellation request to support@ai-beehive.com
• Include your full name and enrollment details
• Specify reason for cancellation (optional but helpful)
• Receive confirmation within 24 hours

Phone Cancellation

• Call our support line during business hours
• Speak directly with a customer service representative
• Immediate processing and confirmation
• Opportunity to discuss alternatives or address concerns

6. Refund Processing

We strive to process refunds quickly and efficiently:

• Credit card refunds: 5-7 business days
• PayPal refunds: 3-5 business days
• Bank transfer refunds: 7-10 business days
• Cryptocurrency refunds: Handled case-by-case
• Refund confirmation sent via email
• Original payment method used unless otherwise requested

7. Exceptional Circumstances

We understand that life can present unexpected challenges. We may make exceptions to our standard cancellation policy for:

• Medical emergencies (documentation may be required)
• Military deployment or relocation
• Job loss or significant financial hardship
• Family emergencies or bereavement
• Natural disasters or force majeure events

Each situation is evaluated individually, and we work with students to find fair solutions.

8. Non-Refundable Items

Certain items and services are non-refundable:

• Digital downloads after access has been granted
• Completed consultation sessions
• Certification fees (separate from course fees)
• Third-party service fees (payment processing, etc.)
• Promotional or discounted enrollments (unless otherwise stated)

9. Course Transfer Policy

As an alternative to cancellation, we offer course transfer options:

• Transfer to a different course of equal or lesser value
• Transfer to future session of the same course
• One-time transfer allowed per enrollment
• Transfer must be requested within 30 days of original enrollment
• Price difference applies for higher-value courses

10. Contact Information

For cancellation requests or questions about this policy, please contact us: